FAQs
1. How long does it take to process my order?
Orders are typically processed within 1 to 2 business days. Once processed, you will receive a shipping confirmation with a tracking number so you can follow your order's journey.
2. What are the shipping times?
- Shipping within the USA: Orders arrive within 3 to 5 business days after being shipped.
- International Shipping: International orders take between 7 to 15 business days to arrive, depending on the destination.
3. Can I return an item?
Yes, we offer a 30-day return policy. Returned items must be unused, in the same condition that you received them, and in their original packaging. To initiate a return, please contact our customer service team.
4. How do I receive a refund?
Refunds will be issued to your original payment method once we have received and inspected the returned item. The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
5. What should I do if I receive a defective or damaged product?
We apologize for any inconvenience this may cause. If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving the item. We will assist you in resolving the issue as quickly as possible.
6. How can I contact customer service?
You can reach our customer service team through the contact form on our website. We are here to help with any questions or concerns you may have.
7. Can I change the shipping address after placing an order?
If you need to change the shipping address, please contact us as soon as possible. We will do our best to update your information, provided the order has not been shipped yet.